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Common Scams

Putting customers first since 1901.

Scam Alert

Monday, October 28, 2019

Beware of phishing scams featuring phony calls or text messages posing as alerts from your bank’s fraud department. A growing phishing scam tricks customers by impersonating your bank to investigate “suspicious transactions” and then requests the customer to provide sensitive information for “verification.” 
Be advised that we will never ask for your one-time security code, debit card pin number or IVR PIN. The best way to be sure you are speaking with legitimate bank personnel is to call our Customer Support at 254-554-6699 or 800-677-9801 for First National Bank Texas or 800-903-7490 for First Convenience Bank and confirm our bank is attempting to contact you.

IRS Scam Information – Be Aware of Scams!

Monday, May 23, 2016

IRS phone scams continue to be a serious threat for many taxpayers. Many of these phone scams use threats of arrest, deportation or revocation of the license of the victim in order to intimidate and bully them into paying.

The IRS will never contact you without first mailing you a bill or ask you for credit or debit card numbers over the phone.

Click here to find out more about the scam methods you could encounter and how you can protect yourself and others from these threats.

DO NOT give your credentials for ONLINE BANKING or MOBILE BANKING to anyone for any reason

Wednesday, January 27, 2016

DO NOT give your credentials for ONLINE BANKING or MOBILE BANKING to anyone for any reason

We will not contact you and ask you for your Online Banking or Mobile Banking credentials. DO NOT provide your personal banking information (to include usernames, and passwords) to anyone that calls you on the phone. Always be suspicious of callers that ask you for your personal banking information, even if the caller is claiming to be a government agency such as the IRS, Veterans' Administration, or Social Security Administration.

The Top Five Holiday Scams 2015

Thursday, January 7, 2016

According to digital identity company ThreatMetrix, this holiday season could be the most wonderful time of year for cyber criminals. In a new report, the firm reveals that it has detected a 25% jump in attacks. We did our homework and came up with the Top Five Holiday Scams that you should be warned about.

  1. Black Friday/Cyber Monday Specials
    This time of year, online scams use a variety of lures to get unsuspecting buyers to click on links or open attachments. Bad guys build complete copies of well-known sites, send emails promoting great deals, sell products and take credit card information – but never deliver the goods. Sites that seem to have incredible discounts should be a red flag. Remember that when a "special offer" is too good to be true, it usually is. For instance, never click on links in emails or popups with very deep discount offers for watches, phones or tablets. Go to the website yourself through your browser and check if that offer is legit.
  2. Complimentary Vouchers or Gift Cards
    A popular holiday scam is big discounts on gift cards. Don't fall for offers from retailers or social media posts that offer phony vouchers or (Starbucks) gift cards paired with special promotions or contests. Some posts or emails even appear to be shared by a friend (who may have been hacked). Develop a healthy dose of skepticism and "think before you click" on offers or attachments with any gift cards or vouchers!
  3. Bogus Shipping Notices From UPS and FedEx
    You may receive emails that look like they are from UPS or FedEx in your inbox. These emails may claim your package has a problem and/or could not be delivered. Many of these are phishing attacks that try to make you click on a link or open an attachment which will infect your computer with a virus or even ransomware which holds your files hostage until you pay money to the scammers.
  4. Holiday Refund Scams
    These emails seem to come from retail chains or e-commerce companies such as Amazon or eBay claiming there's a "wrong transaction" and prompt you to click the refund link. However, when you do that and are asked to fill out a form, the personal information you give out will be sold to cyber criminals who use it against you.
  5. Phishing on the Dark Side
    A new phishing email has begun circulating that tricks people into thinking they could win movie tickets for the highly-anticipated film, "Star Wars: The Force Awakens," in theaters on Dec. 18. However, the email is a phishing attack. Leading up to the film’s release, and shortly after, you need to watch out for this social engineering attack and not fall for the scam. Stay safe online!

BONUS TIP: Never use an unsecure public Wi-Fi to shop with your credit card. Only shop with a secure connection at home.

Facebook Scam

Thursday, November 19, 2015

Use CAUTION when offered a job to “make money” online or via Facebook.

Any reputable employer will not ask you to provide your online or mobile banking username or password. DO NOT provide your personal banking information (to include usernames, passwords, or debit card information) in order to obtain a job. These “jobs” offered online and through facebook are known to be fraudulent. Please contact us immediately if you have reason to believe that you have been involved in one of these types of scams. 

Internet Explorer Vulnerability

Tuesday, April 29, 2014

Microsoft is warning users of Internet Explorer about attacks attempting to exploit a new security flaw that affects all supported versions of the Internet Explorer browser. This security flaw could be used to install malicious software on your computer when you visit compromised sites or view specially formatted email messages. While Microsoft has not yet prepared a patch for this flaw, there are steps users can take to lessen exposure to this threat:

  • Use a different browser until a fix is available for Internet Explorer. Internet Banking customers should review the alternate browser versions supported on our Minimum Internet Banking Requirements page.
  • Follow Microsoft's "Protect Your Computer" guidance by enabling a firewall, installing all software updates, and installing and updating antivirus software.
  • Use caution when visiting websites and avoid clicking links or opening email messages from people you do not know.

Note: Users of Windows XP should not expect to receive a fix for this issue since Microsoft has stopped supporting this system. If you do not intend to upgrade to a newer operating system, it is recommended that you permanently adopt an alternate browser (other than Internet Explorer).

Heartbleed Bug

Tuesday, April 15, 2014

First National Bank Texas/First Convenience Bank is aware of the recent “Heartbleed” bug that is affecting many internet servers.

Your security is important to us, and we have taken the proper measures to protect our customers. Other companies are also taking the appropriate measure to protect information; however, you may receive emails or phone calls asking you to change your password on certain websites. Please DO NOT use links in the email or provide your online account user id or password with anyone contacting you on the phone. Instead go to the website you normally use to change your password. Our security experts recommend that our customers periodically change their passwords and choose passwords that are unique to each website.

Thank you for being a valued customer of First National Bank Texas/First Convenience Bank.

Fraudulent Text/E-mail/Phone Calls

Tuesday, August 21, 2012

We have received multiple reports that account holders are receiving fraudulent text messages, phone calls and e-mails from the bank. Please be advised that this is a SCAM; DO NOT provide any account related information or open any links within the message.

Our bank DOES NOT solicit customers' information via phone, text or e-mail messaging. Should you receive any solicitations requesting account information (i.e. Account number, Debit MasterCard® number, PIN, etc.), DO NOT respond.

If you have any questions, please do not hesitate to contact us.

Fraudulent E-mail Awarding a $1000 Visa Gift Card

Tuesday, July 24, 2012

We have received notification of a fraudulent e-mail proclaiming to award you with a $1000 Visa gift card. This email is fraudulent DO NOT direct yourself to the link included within the fraudulent e-mail. A sample of the e-mail is below.

Dear Customer,
On behalf of First National Bank Tx, you have been issued a $1,000 Visa Gift Card free of charge.
Card type: Visa Gift Card
Issued to: Customer Smith
Issuing branch: Spring, Texas
Valid until: 08/2015
Please use the following website to claim your card and have it shipped to the address of your choosing:
Go to: www rewards2012 com
Note that claims must be made within 48 hours from this email being sent, or the above link will become invalid.

Sincerely, Rachel
Customer Service
Employee Benefits Center, LLC

Fraudulent E-mail Scam Reported

Tuesday, March 27, 2012

First Convenience Bank (FCB) has issued an e-mail scam alert on March 27. The e-mail appears to be from FCB and attempts to solicit sensitive personal information to Mr. Osa Igbenedion. The e-mail is a scam and consumers are strongly advised to delete and not respond to this email.